Operations Specialist
Quick Apply Part-time Temporary Contract 11 hours ago Full Job Description Securely is on a mission to make payments better for everyone.
In order to help us grow, we are adding to our Operations team.
If you are honest, ethical and self-motivated with a commitment to supporting our clients, we'd like to talk to you! As an Operations Specialist with Securely, you will work closely with our team to assist and serve a select group of high value clients that will have a direct impact on the success of Securely.
This candidate will assist our clients with all requests, which can include daily inquiries, technical troubleshooting, complaints and training.
Proactive calls to check in on our portfolio of clients will be required.
You must be able to quickly and professionally diagnose issues in remote locations and work with our clients to resolve those issues.
You must be able to set up, configure and test account configurations and equipment for our clients.
We provide you with the materials and training necessary.
You will enjoy a great environment that values professional growth and you as a person.
Qualifications Qualified candidates must possess a mixture of technical and analytical skills.
You must be able to work well independently and as part of a team.
Our ideal Operations Specialist has a knack for working with configured software, hardware, and people.
Desired Skills & Experience Customer Service - Ability to professionally manage difficult or emotional customer situations, responding promptly to client needs and requests for service and assistance Accountability - Take full ownership of customer concerns and see it through to the point of resolution Proactive Mindset - Able to proactively identify gaps in processes or services that could potentially lead to issues or client dissatisfaction.
Extensive Product Knowledge - Maintain excellent knowledge of our solutions in order to understand our clients' needs.
Interpersonal Skills - Must be able to work with leadership to develop long term solutions to operational challenges.
Ability to Multitask - Provide good customer service to make sure each Agent feels like they're the only customer that matters.
Time Management - Must be able to prioritize and use time efficiently based on the importance level of the issue at hand.
Requirements:
2
years of experience in similar role Experience explaining technical information to a non-technical customer Experience with tracking communication within a CRM Ability to communicate effectively and emphatically Comfortable with video conferencing Proficient and professional communication skills both verbal and written Functional knowledge with Microsoft applications and CRM High School diploma or Bachelor's degree (preferred) (relevant job experience considered) Ability to pass a background check Valid driver's license and auto insurance Compensation-Benefits This is a part-time contract-to-hire position.
In the future this candidate will be considered for full-time and a W-2, full benefits position working from our office in Aledo, Texas.
Job Types:
Part-time, Contract, Temporary Pay:
$16.
00 - $25.
00 per hour Schedule:
4 hour shift Ability to commute/relocate:
Aledo, TX 76008:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Maintenance:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
In order to help us grow, we are adding to our Operations team.
If you are honest, ethical and self-motivated with a commitment to supporting our clients, we'd like to talk to you! As an Operations Specialist with Securely, you will work closely with our team to assist and serve a select group of high value clients that will have a direct impact on the success of Securely.
This candidate will assist our clients with all requests, which can include daily inquiries, technical troubleshooting, complaints and training.
Proactive calls to check in on our portfolio of clients will be required.
You must be able to quickly and professionally diagnose issues in remote locations and work with our clients to resolve those issues.
You must be able to set up, configure and test account configurations and equipment for our clients.
We provide you with the materials and training necessary.
You will enjoy a great environment that values professional growth and you as a person.
Qualifications Qualified candidates must possess a mixture of technical and analytical skills.
You must be able to work well independently and as part of a team.
Our ideal Operations Specialist has a knack for working with configured software, hardware, and people.
Desired Skills & Experience Customer Service - Ability to professionally manage difficult or emotional customer situations, responding promptly to client needs and requests for service and assistance Accountability - Take full ownership of customer concerns and see it through to the point of resolution Proactive Mindset - Able to proactively identify gaps in processes or services that could potentially lead to issues or client dissatisfaction.
Extensive Product Knowledge - Maintain excellent knowledge of our solutions in order to understand our clients' needs.
Interpersonal Skills - Must be able to work with leadership to develop long term solutions to operational challenges.
Ability to Multitask - Provide good customer service to make sure each Agent feels like they're the only customer that matters.
Time Management - Must be able to prioritize and use time efficiently based on the importance level of the issue at hand.
Requirements:
2
years of experience in similar role Experience explaining technical information to a non-technical customer Experience with tracking communication within a CRM Ability to communicate effectively and emphatically Comfortable with video conferencing Proficient and professional communication skills both verbal and written Functional knowledge with Microsoft applications and CRM High School diploma or Bachelor's degree (preferred) (relevant job experience considered) Ability to pass a background check Valid driver's license and auto insurance Compensation-Benefits This is a part-time contract-to-hire position.
In the future this candidate will be considered for full-time and a W-2, full benefits position working from our office in Aledo, Texas.
Job Types:
Part-time, Contract, Temporary Pay:
$16.
00 - $25.
00 per hour Schedule:
4 hour shift Ability to commute/relocate:
Aledo, TX 76008:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Maintenance:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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